Anti-Fraud Investigator

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.

Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. 

Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. 

In order to support our fast growing business expansion and product offering, we are currently looking for an Anti-Fraud Investigator to join our Headquarters Anti-Fraud team. The successful candidate must be able to provide operational expertise to the growing Anti-Fraud Investigations function.

Responsibilities:

• Handle day-to-day anti-fraud investigations for card issuing/acquiring and bank account payments across countries within the European Economic Area (EEA);
• Utilize industry “best practices” and relevant tools to review transactional data and other information to assess the risk of fraud for specific transactions or individuals;
• Develop and maintain effective communication with colleagues and customers throughout the investigation process;
• Collaborate closely with data science and risk teams to provide valuable feedback on observed fraud patterns and trends;
• Suggest and implement anti-fraud rules and controls within multiple systems to improve detection and prevention mechanisms;
• Leverage AI and machine learning tools to enhance fraud detection processes, automate pattern recognition, and improve investigation efficiency.

At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.

• Minimum of 1-2 years of working experience in end-to-end anti-fraud analysis, investigation, prevention, detection, and handling for card issuing/acquiring and bank account payments;
• Prior experience in communicating with customers regarding fraud-related issues;
• Strong knowledge of schemes associations' risk management requirements and guidelines, with a minimum understanding of MasterCard & Visa standards;
• Up-to-date knowledge of current fraud patterns, trends, and emerging fraud techniques;
• Excellent command of the English language, both written and verbal;
• Proficiency in Microsoft Applications (Excel, Word, PowerPoint, etc.);
• Familiarity with AI tools and technologies used for fraud detection and prevention (e.g., machine learning, anomaly detection, etc.).

💸 Competitive compensation package;

🎯Annual bonus based on your performance and targets’ achievement;

🏥 Private health insurance for you and your family;

💻 Top of the Line tools and equipment;

📚 Career development and regular feedback to develop your skills;

🏃🏽‍♂️ Employee Wellness Program like Daily group sessions led by professional coaches.