Business Support Analyst

About Amartha

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About the Role
As our next Business Support, you will have the opportunity to be involved in various crucial projects. You will create and execute strategies to increase the adoption of new products for borrowers across all operational areas of Amartha. You will collaborate with Field Officers, Product Managers, and Business Units, working closely with many teams to achieve the set targets.

Responsibilities

• Develop suitable plans to execute new products and projects, based on various resources (data and internal conditions)
• Execute several action items according to deadlines
• Collaborate with other teams to solve customer and Field Officer (FO) issues, ensuring a seamless business process
• Support various related cases and take the initiative to reduce or resolve them
• Monitor achievement vs. target related to FO performance, and identify ways to meet or exceed goals
• Improve products and business processes to enhance efficiency

• 2+ years of experience in business analysis, product management, or operations—preferably in fintech, lending, or digital services.
• An entrepreneurial mindset; comfortable working in a fast-paced environment
• Excellent verbal communication skills across various backgrounds (HO & FO)
• Strong analytical skills and the ability to interpret data
• Skilled at working effectively with cross-functional teams
• Proficient in Microsoft PowerPoint and Excel
• Able to work remotely and willing to travel for business trips to check on processes

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.