Client Relationship On-Site Representative

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview: On-site Representatives are responsible for promoting company’s services remotely while providing merchants with the necessary support to ensure business continuity and optimal service usage.

Key Responsibilities:

• Promote company’s services through remote interactions;
• Assist merchants with verification and activation processes;
• Monitor and analyze portfolio performance;
• Provide remote support and consultation for existing customers;
• Perform scheduled and self-initiated activities;
• Ensure new merchants in the assigned portfolio complete registration;
• Enter and maintain up to date client information into the company's database and keep records with relevant data;
• Analyze market trends and customer feedback to refine strategies;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner.

Requirements

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
• Good knowledge of relevant computer programs (e.g. CRM software), social networking (LinkedIn) and telephone systems;
• Excellent communication skills (verbal and written);
• Excellent level of Italian and good knowledge of English;
• Ability to work independently and under pressure;
• A positive approach to objection handling;
• Good organizational skills and attention to detail.