Customer Success Executive

Overview: We are seeking motivated and customer-focused Customer Success Executives to join our newly established team in Malaysia. As part of OSL, you will play a vital role in delivering exceptional service to our growing customer base. This position offers an exciting opportunity to work in a dynamic and fast-paced environment, supporting OSL’s commitment to excellence in the digital asset space.Top performers will have the opportunity to take on shift lead responsibilities.

• Respond promptly and professionally to customer inquiries through various channels.
• Utilize CRM tools to manage, track, and resolve customer interactions.
• Handle high volumes of inquiries while maintaining accuracy and efficiency.
• Escalate complex issues to senior team members or other departments as needed.
• Contribute to continuous improvements in customer service processes.
• Work in shifts to ensure 24/7 service coverage.

• Experience: 1-2 years in customer-facing roles, preferably in financial services; crypto experience is highly preferred.
• Skills: Proficiency in CRM tools and excellent communication skills.
• Languages: Fluency in Mandarin and English; Cantonese is a plus.
• Attributes: Strong problem-solving skills, attention to detail, and ability to thrive in a fast-paced environment.