HR Officer - Employee Services

About ZainCash:

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Job summary:

To manage and deliver a range of administrative and operational HR services to employees, ensuring accuracy, efficiency, compliance with company policies, and a positive employee experience.

Key Responsibilities:

1. HR Operations & Administration:

• Handle all employee life cycle transactions including onboarding, transfers, promotions, and offboarding.
• Prepare employment contracts, HR letters, and official correspondence.
• Maintain and update employee records in HR systems and personnel files.
• Ensure timely and accurate data entry in HRIS and document management systems.

2. Employee Support & Services:

• Serve as a point of contact for employee inquiries related to policies, procedures, and benefits.
• Support the resolution of employee concerns by providing timely and accurate information.
• Facilitate employee onboarding and ensure smooth integration into the organization.
• Coordinate exit procedures including clearance, final settlement, and exit interviews.

3. Attendance & Leave Management:

• Monitor attendance records and validate data with timesheets or biometric systems.
• Process leave applications and ensure compliance with internal policies and labor laws.
• Support payroll with accurate data related to absences, leaves, and deductions.

4. Compliance & Reporting:

• Ensure all HR transactions comply with internal controls and legal requirements.
• Prepare periodic reports on headcount, turnover, leaves, and other HR metrics.
• Support internal and external audits by providing required documentation.

Qualifications & Experience:

Bachelor’s degree in Human Resources, Business Administration, or related field.

2–4 years of experience in employee services, HR administration, or operations.

Solid understanding of labor laws and HR policies.

Experience working with HRIS and document management systems is a plus.

Skills & Competencies:

Strong attention to detail and organizational skills.

Excellent communication and customer service abilities.

Ability to handle confidential information with integrity.

Time management and multitasking capabilities.

Proficiency in MS Office applications (Word, Excel, Outlook).