Officer - People Development & Performance

About ZainCash:

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Job Purpose:

To support the design, implementation, and monitoring of people development initiatives and performance management processes that enhance employee capabilities, drive organizational effectiveness, and promote a culture of continuous improvement.

Key Responsibilities:

1. Learning & Development:

• Assist in assessing training needs across departments and creating annual training plans.
• Coordinate internal and external training programs, workshops, and e-learning initiatives.
• Track employee participation and evaluate training effectiveness.
• Support the implementation of leadership development and succession planning programs.

2. Performance Management:

• Administer the end-to-end performance appraisal cycle in alignment with company policy.
• Support managers and employees in setting SMART objectives and KPIs.
•  Monitor completion of performance reviews and provide reporting/analytics to HR and management.
• Participate in calibration meetings and ensure fair and consistent evaluation practices.

3. Talent Development & Engagement:

• Identify high-potential employees and support career development frameworks.
• Contribute to employee engagement strategies and initiatives.
• Maintain updated records of competencies, training outcomes, and development plans.

4. Systems & Reporting:

• Maintain and update performance and training data in the HRIS system.
• Generate reports on learning hours, performance trends, and other KPIs as required.
• Support digital learning platforms and monitor employee usage and feedback.

Qualifications & Experience:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field.
• 2–4 years of experience in L&D or performance management within an HR function.
• Familiarity with competency frameworks, training evaluation models, and performance appraisal systems.
• Proficiency in MS Office; knowledge of HRIS systems is a plus.

Skills & Competencies:

• Strong communication and interpersonal skills.
• Organizational and project coordination abilities.
• Analytical mindset with attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• High level of integrity and confidentiality.