Payment Operations Manager (Mandarin/CHINA Market) based in Malaysia

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Job Description:

• Manage Deposits and Withdrawals on a secure basis with adequate controls, liaising with the Risk & Fraud Team as well as compliance to ensure the correct level of controls are agreed in advance
• Proactively Manage and advance relationships with key contacts at payment service providers
• Oversee / Monitor accounts in the regions and keep up-to-date with in-country legislative developments to provide assistance on processing requirements
• Monitor and review supplier service delivery against Service Level Agreements and also internal KPIs, with the aim of ensuring ongoing stability and resilience of our products
• Liaise and maintain strong relationship with regional payment processors, ensuring compliance with facilities and service fee
• Identify and articulate to the Chief Financial Officer an efficient transactional Payment Processing and payment infrastructure to minimize cost and regulatory risk to Zeal, managing the staff within to maintain this in a tightly controlled environment.
• Suggest improvements to the Payments Infrastructure in order to maximize throughput and value by minimizing Fraud and costs
• Interface with the Risk, Customer Service and Product Manager in the research and prioritization of new features/products to support ongoing global market expansion
• Develop and maintain a set of Payment Processing SOPs
• As part of the ongoing due diligence process, this role is expected to assess, understand and communicate to the finance group any changes to the PSP strategy, structure, model

• 5-10 years of relevant work experience with a track record of delivery
• Experience in the financial services industry with strong operational understanding of the PSP business
• Knowledge of securities markets, foreign exchange, cash clearing, and capital market regulatory considerations pertaining to foreign investment activities
• Experience of High Volume Asian Traffic essential
• Experience of High Volume Reconciliation essential
• Ability to manage and motivate team
• Proficiency in MS products
• Payment Processors System knowledge
• Self-motivated, energetic, well-organized, a team player and able to work under pressure
• Fluency in both Mandarin and English - written and spoken

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 30-mins