Regional Account Manager, Fintech

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking a dynamic, results-driven, and passionate professional with telecoms experience, to build and maintain exceptional relationships with our mobile operator partners. As a Regional Account Manager, you will manage a team of Account Managers, overseeing Optasia’s full range of products and services, identifying cross-selling opportunities, delivery of our customer promise and ensuring customer retention.

What you will do

• Build and maintain productive, long-term relationships with stakeholders within customer organizations.
• Monitor market trends and competitors to identify opportunities and optimize service performance.
• Continuously assess, clarify, and validate customer needs, including roadmaps, and project requirements.
• Provide regular reporting on product trends, opportunities, project progress, and potential risks to the customer.
• Proactively lead strategic account planning processes to develop mutual performance objectives and financial targets.
• Drive solution-oriented initiatives that address customer challenges and deliver measurable results.
• Achieve assigned service performance targets, including SLA compliance and financial goals.
• Negotiate contracts, pricing, and service level agreements (SLAs) to ensure mutually beneficial outcomes. 
• Maintain a deep understanding of our products, its features, and its value proposition for our customers.
• Educate customers on product updates, industry trends, and best practices to drive adoption and usage. 
• Gather client feedback and work with product development teams to enhance the product offering. 
• Collaborate with internal teams to meet account performance objectives and exceed customer expectations, including support for timely payments collection, reconciliation processes and project delivery escalations.
• Maintain high levels of customer satisfaction through exceptional service delivery.

Leadership

• Onboard, develop and manage a high-performing team of account managers.
• Set clear performance expectations and provide regular feedback, coaching, and mentorship to ensure team success.
• Foster a collaborative and inclusive team culture that encourages innovation, accountability, and professional growth.
• Conduct regular performance reviews and implement development plans to address skill gaps and career aspirations.
• Delegate responsibilities effectively to empower team members and optimize productivity.
• Resolve conflicts and address challenges within the team to maintain a positive and productive work environment.

What do you bring

• Minimum 8 years of proven experience in B2B Account Management, preferably within the Telecoms or Fintech industry.
• Minimum 4 years experience in the Telecoms industry
• Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
• Bachelor’s degree

Will be considered as plus

• Demonstrated experience in Telecoms Customer Value Management and/or Value-Added Services (VAS) solutions, looking to transition to a commercial role.

Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground

Optasia’s Values 🌟

#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.