Regional Onsite Service Operations Engineer, Fintech

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As a Regional Onsite Service Operations Engineer, you will be responsible for the smooth operation of the services related to the projects that you will be assigned to work on. Within the scope of the role are projects that Optasia is operating in Benin, Côte d'Ivoire and D. R. of the Congo. The basis of the role is in Benin. This is a technical position that requires a self-motivated technical engineer that has a wide range of technical experience, ability to communicate effectively and comprehend business operations, and expertise at resolving and addressing complex issues. The role requires flexibility to work independently and be an integral part of a team.

What you will do

• Serve as technical L1 & L2 escalation point for troubleshooting application, system and network issues related to the Services provided by Optasia to the customers projects that you will be assigned to work on.
• Take ownership of customer issues reported and seeing problems through to resolution within SLA target times.
• Work on a stand-by basis outside of standard working hours to cooperate with his/her counterparts when there is a need to deal with a system outage or system degradation.
• Work with customer’s and/or Optasia’s internal technical teams to evaluate and solve technical problems and reduce duration of customer impact and/or loss of services during major incidents and outages.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate MNO’s and/or Optasia’s teams.
• Act as a Optasia local Single-Point-of-Contact for Service Operations-related matters and seek to accelerate progress of such matters.
• Participate in the technical meetings where Optasia’s presence is required by MNO.  
• Log and update the technical tickets properly to MNO’s and/or Optasia’s ticket logging system.
• Work on other projects assigned by the team’s management
• Proactively work to identify ways to improve and streamline processes.

What you will bring

• Bachelor’s Degree in computer science or similar
• 4+ years of working experience in a similar role.
• Hands-on experience with SQL and/or Postgres databases.
• Hands-on Linux & Networking experience is required.
• Good written and verbal communication skills
• Diligence and attention to detail are also key skills along with ability to multi- task and prioritize work appropriately
• Strong technical troubleshooting skills and problem solving. Demonstrated ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Capable of understanding the technical aspects of complex systems.
• Fluent in English & French
• Travel Requirements for the role estimated of up to 10% of the time

Will be considered as plus

• Experience in monitoring, alerting, metrics systems (Nagios, Grafana, Kibana)
• Familiarity with containerization methodologies i.e. Docker
• Familiarity with Atlassian Jira and Confluence

Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground

Optasia’s Values 🌟

#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.