Senior UX Researcher

Summary
Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.

We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

Role Overview

We’re looking for a Senior UX Researcher to lead our user insights efforts and help us design delightful, intuitive, impactful and scalable experiences.

As a Senior UX Researcher, you will be a key advocate for the voice of the user. You will collaborate closely with product managers, designers, and stakeholders to uncover actionable insights that inform product strategy and design decisions. Your research will guide the creation of innovative and impactful digital solutions that align with both user needs and business goals.

Responsibilities

Research Planning & Execution:

• Design and conduct qualitative and quantitative research studies (interviews, surveys, usability tests, etc.).
• Develop comprehensive research strategies to address key product and business questions.

User Insights:

• Synthesize research findings into actionable insights and communicate them through compelling reports, presentations, and workshops.
• Advocate for the user throughout the product development lifecycle.

Collaboration:

• Partner with product managers, designers, data analysts, and engineers to prioritize research questions and integrate findings into product strategies.
• Facilitate design thinking workshops and co-creation sessions to inspire product innovation.

Methodology Development:

• Innovate and standardize research methodologies and best practices.
• Develop scalable research frameworks to support rapid testing and learning cycles.

Stakeholder Engagement:

• Present research findings to senior stakeholders and influence product strategy with user-driven insights.

Qualifications

• 4+ years of experience in UX research, preferably within a fast-paced digital product environment.
• Strong background in qualitative and quantitative research methods.
• Experience with tools such as UserTesting, Optimal Workshop, Hotjar, and survey platforms.
• Ability to synthesize data from multiple sources and translate findings into actionable recommendations.
• Excellent storytelling, presentation, and communication skills.
• Experience working in cross-functional teams and collaborating closely with product designers and managers.
• Strong project management skills with the ability to juggle multiple research initiatives.
• Familiarity with design thinking methodologies.
• Familiarity with Figma.
• Knowledge of accessibility standards and inclusive design practices.

Nice to have

• Experience working in fintech.
• Experience working in emerging markets.

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

💜A great and upbeat work environment populated by a multinational team

👴Pension

📈Career development & growth

😁Competitive annual leave plus bank holidays

🎁Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)

💯Group life insurance

💖Medical insurance

🎁Well-fare package (Wedding, Compassionate and etc)

✅Perkbox

🏃‍♀️Goalr - employee wellness app

🥇Award winning L&D training

💒 We are advocates of work-life balance, working in a hybrid in office schedule

Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.

We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.