Client Operations Specialist (KYC | Salesforce)

Cross-Team Coordination:

• Collaborate with the Client Onboarding Team, Compliance Team, Sales Team, and clients to streamline the KYC onboarding process.
• Utilize exceptional communication skills to understand and align the priorities and constraints of different departments.

Lead Management Process Oversight:

• Manage the client lead management processes for various sales teams to expedite the onboarding journey.
• Track conversion rates, identify bottlenecks, and implement process improvements to optimize the client experience from prospect to active user.

Salesforce Dashboard Maintenance and Analysis:

• Maintain client lead management dashboards to identify and address gaps in the KYC onboarding process.
• Analyze data and translate insights into actionable strategies to enhance the onboarding experience.

KYC Process Administration:

• Oversee KYC-related process dashboards, including periodic review processes, triggering event processes, and Professional Investor (PI) renewal processes.
• Ensure ongoing compliance beyond the initial onboarding phase.

Daily Monitoring and Compliance Assurance:

• Monitor KYC processes daily to ensure compliance standards are consistently met.
• Employ both strategic thinking and hands-on management to ensure compliance activities support business growth. 

• 3-5 years of experience in client onboarding at banks or non-bank financial institutions (NBFI).
• Experience with institutional and high-net-worth individual clients is preferred.
• In-depth KYC Knowledge: Strong understanding of KYC procedures, regulatory requirements, and best practices.
• Cross-Team Coordination: Excellent communication, conflict resolution, and stakeholder alignment skills; industry experience in cryptocurrency preferred.
• Bilingual Proficiency: Fluency in relevant languages (e.g., Chinese and English) for client-facing roles in global markets.
• Technical Aptitude: Familiarity with Salesforce systems and data analysis tools.
• Immediate availability is preferred.