Incident Manager
Cuscal
Full-time
On-site
Sydney New South Wales Australia
Company Description
Forward with Cuscal
At Cuscal, we’re not just shaping the future of payments - we’re pioneering it. From launching Australia’s first ATM to being the first certified NPP PayTo Payer and Initiator in 2022, we’ve spent over 59 years building solutions that millions of Australians rely on every day.
Now, we’re preparing for what’s next, and we want you to be part of it.
Join us as an Incident Manager in our Enterprise Technology Service team and help us deliver ground-breaking solutions that push the boundaries of what’s possible.
Job Description
Your Opportunity
We’re looking for an Incident Manager to join our Service Delivery team.
In this role, you’ll leverage your technical skills to develop, maintain, and support innovative solutions that solve real-world challenges in the payments industry. From designing and building scalable systems to ensuring seamless integration with key technologies, your work will directly impact millions of users.
You’ll also make an impact by:
Manage Incidents to ensure these are logged, diagnosed, resolved, and communicated with required Service Level targets, while minimising impact to clients, staff and Cuscal operations.
Provide leadership and manage Major incidents to drive quick service restoration restore that adheres to Service Level Agreements, identifying and implementing solutions for workarounds via consultation and escalation; Incident co-ordination; chairing of Incident bridges, accurate recording of Incident timelines and information; managing internal communications to key internal and external stakeholders and conducting post Incident review.
Identify impact to services from system interruptions quickly and act as a key point of contact and communications for all high Priority/ Major Incidents.
Drive quick restoration of service through consultation, escalation, and co-ordination.
Qualifications
What you’ll bring
To succeed in this role, you’ll have:
2+ years demonstrated experience managing Incident and Major Incident in a 24X7 basis in a complex and fast paced IT and business environment.
Demonstrated ability to make critical decisions in a fast-changing environment.
Experience working with the ITIL framework.
Extensive experience with leading the coordination of both the resolution stream and the communication stream of incidents and service disruptions. This line of responsibility runs from first-line investigation and diagnosis through to incident management and on to post-incident review (PIR) and closure.
Experience and understanding of infrastructure and networks.
The Incident Manager is on a 24X7 rostered basis, which includes on-call support after hours and weekend shifts.
Additional Information
Why Cuscal?
At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.
Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow.
You’ll also enjoy a range of benefits, including:
Work in a hybrid model that supports your lifestyle and goals.
We celebrate success: Our IGNITE program recognises individual and team achievements.
Wellbeing focus: We support your physical, mental, and financial health with holistic initiatives and access to discounts via ‘Cuscal Advantage.
Join us and reimagine the future
If this role excites you, we’d love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now.
For further information about this role please contact [email protected]
Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.
We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.
Forward with Cuscal
At Cuscal, we’re not just shaping the future of payments - we’re pioneering it. From launching Australia’s first ATM to being the first certified NPP PayTo Payer and Initiator in 2022, we’ve spent over 59 years building solutions that millions of Australians rely on every day.
Now, we’re preparing for what’s next, and we want you to be part of it.
Join us as an Incident Manager in our Enterprise Technology Service team and help us deliver ground-breaking solutions that push the boundaries of what’s possible.
Job Description
Your Opportunity
We’re looking for an Incident Manager to join our Service Delivery team.
In this role, you’ll leverage your technical skills to develop, maintain, and support innovative solutions that solve real-world challenges in the payments industry. From designing and building scalable systems to ensuring seamless integration with key technologies, your work will directly impact millions of users.
You’ll also make an impact by:
Manage Incidents to ensure these are logged, diagnosed, resolved, and communicated with required Service Level targets, while minimising impact to clients, staff and Cuscal operations.
Provide leadership and manage Major incidents to drive quick service restoration restore that adheres to Service Level Agreements, identifying and implementing solutions for workarounds via consultation and escalation; Incident co-ordination; chairing of Incident bridges, accurate recording of Incident timelines and information; managing internal communications to key internal and external stakeholders and conducting post Incident review.
Identify impact to services from system interruptions quickly and act as a key point of contact and communications for all high Priority/ Major Incidents.
Drive quick restoration of service through consultation, escalation, and co-ordination.
Qualifications
What you’ll bring
To succeed in this role, you’ll have:
2+ years demonstrated experience managing Incident and Major Incident in a 24X7 basis in a complex and fast paced IT and business environment.
Demonstrated ability to make critical decisions in a fast-changing environment.
Experience working with the ITIL framework.
Extensive experience with leading the coordination of both the resolution stream and the communication stream of incidents and service disruptions. This line of responsibility runs from first-line investigation and diagnosis through to incident management and on to post-incident review (PIR) and closure.
Experience and understanding of infrastructure and networks.
The Incident Manager is on a 24X7 rostered basis, which includes on-call support after hours and weekend shifts.
Additional Information
Why Cuscal?
At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.
Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow.
You’ll also enjoy a range of benefits, including:
Work in a hybrid model that supports your lifestyle and goals.
We celebrate success: Our IGNITE program recognises individual and team achievements.
Wellbeing focus: We support your physical, mental, and financial health with holistic initiatives and access to discounts via ‘Cuscal Advantage.
Join us and reimagine the future
If this role excites you, we’d love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now.
For further information about this role please contact [email protected]
Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.
We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.