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Junior Tech Ops Analyst

Coins.ph
On-site
Shanghai, China

We are seeking an excellent communicator and highly motivated Junior Tech Ops Analyst to join our growing team. The ideal candidate will play a key role in managing and resolving partner integration questions and is critical to the growth of the organization. The Junior Tech Ops Analyst will also collaborate with cross-functional teams, drive process improvements, and contribute to the overall success of our product and services.

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Key Responsibilities:
  • Partner integrations:
  • 1-Resolve issues raised by the partners during their technical integration with our systems.
  • 2-Explain and guide partners through the system integration process.
  • Communication:
  • 1-Facilitate effective communication between external partners and our own developers.
  • 2-Provide regular status updates, ensuring the integration process is as smooth as possible.
  • Continuous Improvement:
  • 1-Identify opportunities for process improvements and implement best practices.
  • 2-Stay updated on industry trends and emerging technologies to ensure the competitiveness of our platform.


Qualifications:
  • Must haves:
  • 1-Fluency in both English and Chinese.
  • 2-Familiar with tools such as JIRA / Confluence.
  • 3-Bachelor’s (or higher) degree from Computer Science or a similar field.
  • 4-Excellent communication and interpersonal abilities.
  • Highly desirable:
  • 1-Previous experience of using a backend programming language.


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