Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
You will be responsbible for the following:
Product Competitiveness and Performance:
Monitor and evaluate the technical aspects of products to maintain market competitiveness.
Track and analyze performance metrics to ensure product reliability and efficiency.
Conduct market research and competitor analysis to identify areas for improvement.
Spearhead cross functional product improvements
Feedback Management and Analysis:
Collect and analyze feedback from customers, partners, and internal teams to identify areas for product improvement.
Collaborate with the product development team to implement necessary changes based on feedback.
Use partner feedback to identify areas for product enhancement and work with the development team.
Technical Oversight and Support:
Maintain a comprehensive understanding of the technical product stack and its components.
Ensure all technical aspects of the product are up-to-date and functioning optimally.
Develop and maintain comprehensive integration manuals for partners and customers.
Provide support and guidance for seamless product integration.
Cross-Functional Collaboration and Analysis:
Work with various departments (e.g., engineering, marketing, sales) to conduct thorough product analysis.
Provide insights and recommendations based on cross-functional analysis to drive product improvements.
Analyze support tickets to identify trends and issues related to product performance.
Incident and Escalation Management:
Manage the escalation and alert matrix between Customer Experience Management and International Business Group.
Occasionally handle escalations from partners and ensure timely resolution of their issues.
Prepare detailed incident reports and conduct root cause analysis for any product-related issues.
Implement corrective actions to prevent recurrence of incidents.
Issue Resolution and Continuous Improvement:
Proactively identify and resolve product-related issues to ensure customer satisfaction.
Work closely with the support and engineering teams to address and resolve technical challenges.
Develop strategies to reduce ticket volume and improve overall product performance.
We are looking for:
Bachelor's degree in Computer Science, Engineering, Managment or a related field.
Experience in product, operations, technical, or a related role (recommended)
Strong technical background with a deep understanding of product development and performance metrics is an advantage.
Excellent analytical and problem-solving skills.
Ability to work effectively in a cross-functional team environment.
Strong communication and interpersonal skills.
Experience with incident management and root cause analysis.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Preferred Qualifications:
Experience in the FinTech industry.
Knowledge of international product operations and market dynamics.
Proficiency in data analysis tools and software.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package