Role Overview
We are looking for a dedicated and detail-oriented Onboarding Manager to manage the onboarding process for our merchants. This role involves working closely with merchants, ensuring smooth KYC procedures, documentation, and technical setup. You will act as the main point of contact for merchants, ensuring a seamless experience while collaborating with internal teams, including Risk, AML, and Technical departments.
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Responsibilities:- Onboarding Merchants: Handling KYC procedures, drafting agreements, and setting up merchant accounts.
- Primary Contact: Serve as the key point of contact for merchants during the onboarding process.
- Merchant Understanding: Demonstrate a deep understanding of merchant business models, products, and services to ensure a high-quality experience.
- Relationship Building: Establish strong, professional relationships with merchants and use these relationships to enhance their experience.
- Full-Cycle Management: Oversee the entire merchant registration process with contractors.
- Collaboration with Risk and AML: Work closely with the Risk and AML departments to ensure merchant profiles align with company standards.
- Collaboration with Technical Team: Ensure technical setup of merchant accounts is completed according to business agreements.
Requirements:- Education: A University degree or equivalent in Economics, Business Administration, or a related field.
- Work Experience: Prior experience in the financial services or banking industry.
- Languages: Fluency in English is required.
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We offer:
Attractive monthly salary paid in line with your experience
Vacation, sick, and paid holidays
Flexible working hours
Full-time: 5/2 workdays in Gurgaon
Modern workplace with all necessary equipment
International professionals to learn from
Multicultural working environment