G

Retention Manager

G-Xchange Inc.
Full-time
On-site
NCR - WGC Philippines

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Candidate must display the following:

  • Ability to analyze and assess business performance based on quantitative and qualitative data
  • Thorough understanding of customer behavior to be used as basis for data driven programs
  • Ability to deliver KPIs and end-to-end programs/ executions
  • Strong management skills and ability to drive cross functional teams in delivering programs
  • Agile in pivoting plans based on actual results
  • Open to receiving feedback and guidance both from superior, and peers

Candidate must deliver on the following:

  • 100% Target Achievement of Retained Users (# of engaged monthly active users)
  • 100% Target Achievement on AURI Metrics
    • Income Utilization
    • GCash Usage Metrics (UCD, DA, AVPU)
  • On-Strat & Timely Campaign Delivery

Customer Impact:

  • Expected to contribute to a noble cause in the Philippines; where Business becomes a way to influence change and progress
  • Drives customer-centric decision making. Provides insights on how we can stay anchored to our “malasakit” ideology towards our customers

Financial Impact:

  • Deliver monthly target retained users
  • Ensure strategic allocation and utilization of A&P and delivery of committed returns

Process Impact:

Create processes and best ways of working with internal and external teams to enable AURI Synergies

People Impact:

  • Contributes added value to teammates and extended workmates through fulfilling his/her duties as Retention Manager
  • Leads and collaborates with cross-functional teams and vendors

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package