Sales Engineer

About PayU 

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 

The Sales Engineer will support local, regional, and global merchants in integrating with the Magellan platform and the Global PayU Enterprise. This role spans the entire merchant onboarding lifecycle, including pre-sales consultation, integration support, and post-sales assistance. It requires the ability to prioritize business needs effectively while providing technical expertise and ensuring a seamless experience for merchants. A proactive approach is essential to delivering exceptional support and service.

• Integration support – working closely with the merchant to ensure they are fully integrated into the PayU platforms.
• Provide API support and technical issue resolutions – these can be resolved on various channels including MS team calls, face to face discussions ( if required)  and via relevant tools/
• Ensure merchant queries are resolved within SLA  timeously 
• Take ownership of incidents, requests and problems until cases are resolved during the integration process)
• Create technical documentation to support teams internally as well as merchants
• Create seamless process to ensure effective support and integration on PayU Platforms
• Monitor merchants transactional processing during the integration process using SQL queries
• Supporting Pre-sales and demos for local Multichannel project, local Magellan Integtration and PayU enterprise

• Must be technically strong – have development background ( Java preferable)
• Must be able to use, understand and debug api calls using postman and debugging tools
• 3-5 years experience as a Technical Support Specialist or Integration Specialist
• Must have experience in : Using Postman or similar tools, Project Management, API calls and logs, SQL experience is  MUST, Knowledge in the payments industry
• Must have developed soft skills like information analysis, ownership, empowerment oriented to client and for learning the internal products and services

About us

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com 

Our Commitment To Building A Diverse And Inclusive Workforce 

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.