Technical Support Engineer

About PayU 

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 

• As a Technical Support Engineer, you will provide L2 technical support and assistance for PayU's platform and services to all company merchants.

• Manage technical support requests from internal and external clients, ensuring final resolutions while maintaining high customer satisfaction.
• Collaborate with other business units, including the Integration team, Product, and Customer Success/Care, as needed.
• Generate special reports based on internal customer requirements.
• Contribute to internal and external knowledge bases by providing technical and usability references for employees and customers.

• Degree in Computer Science, Engineering, or equivalent experience required.
• 1-2 years of experience in customer service focused on technical support.
• Experience with querying and searching databases using SQL.
• Moderate understanding of web technologies, including HTML, JavaScript, PHP, and REST Web Services.
• Written and spoken English at B2 level or higher is desirable.
• Strong problem-solving and analytical skills.
• Proven ability to deliver excellent customer experiences.
• High energy, self-motivated, proactive, goal-oriented, and enthusiastic.

About us

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com 

Our Commitment To Building A Diverse And Inclusive Workforce 

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.