Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
NBS Marketing is hiring a Product Marketing Manager II, Higher Education. This role involves leading product marketing for our Nelnet Campus Commerce brand and higher education markets, helping craft go-to-market strategies, and developing innovative content, customer touchpoints, and sales enablement material. The ideal candidate will be passionate about the higher education market, understand the buyer, a leader amongst cross-functional teams and will be a creative storyteller that acts as the voice of the customer.JOB RESPONSIBILITIES:
Bridge the gap between evolving customer needs and Nelnet Campus Commerce’s product suite by translating insights into compelling messaging, seamless user experiences, and high-impact go-to-market strategies.
Focus on measurable results over output, ensuring cross-functional collaboration leads to customer success, engagement, and retention at every stage of the customer journey.
Lead the end-to-end GTM process, ensuring tight alignment between Product, Sales, Customer Success, and Marketing to optimize adoption, market penetration, and revenue impact.
Work with Demand Gen team to execute product-led growth (PLG) strategies that accelerate self-serve adoption and in-product engagement, leveraging in-app messaging, personalized onboarding, and interactive walkthroughs.
Equip internal teams (Sales, Customer Success, Product, Demand Generation) with real-time customer insights, data-driven messaging, competitive intelligence, and scalable enablement content to enhance self-service adoption, product feedback loops, and lead generation.
Design and execute targeted ABM upsell and cross-sell initiatives based on user behavior, product adoption signals, product usage data, churn risk signals, and account fit to drive expansion revenue.
Assist with growth and engagement strategies for The Nelnet Quad community platform to cultivate customer growth, translate insights into marketing strategies or deliverables, feature enhancements, and retention drivers.
Build an ongoing operational plan for the customer engagement portion of the customer lifecycle, working with cross-functional teams to expand conversations, solicit customer referrals, drive product feedback, and support brand-building initiatives.
Develop sales enablement assets, including battle cards, objection-handling guides, positioning frameworks, and value-based messaging that empower Sales and Customer Success teams with actionable insights.
Help direct content strategy and execution, including digital strategy, ensuring messaging aligns with customer advocacy efforts and growth initiatives to boost product adoption, engagement, and retention.
Design and manage retention-focused marketing initiatives, including feature updates, customer training and marketing materials, virtual events, and lifecycle campaigns, that increase product utilization and reduce churn.
Serve as a subject matter expert on customer sentiment, buying behavior, and retention triggers, translating insights into marketing strategies that enhance product-market fit and user experience.
Present product insights, emerging industry trends, and strategic updates at internal and external events, webinars, and leadership meetings.
Define, track, and report on key KPIs for product marketing, including adoption rates, feature utilization, revenue expansion, and retention metrics.
EDUCATION:
Bachelor’s Degree or equivalent (Accounting, Finance, Business Administration, Communications, or Marketing preferred)
EXPERIENCE:
3-5 years of marketing experience, or equivalent.
Experience in higher education student financial services preferred. Previous roles could include Student Financial Services, Bursar, Student Accounts, or similar.
Strong knowledge of higher education state and federal regulations and compliance policies.
Knowledge proficiency in student billing, receivables, collections, refunds, cashiering, third-party or sponsored billing and accounts, and general accounting and reporting of student funds.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Ability to simplify complex technical capabilities and translate them into customer-centric value propositions.
Strong verbal, written, and presentation skills, with the ability to craft compelling narratives for multiple audiences.
Proven ability to manage cross-functional initiatives.
Ability to balance long-term vision with execution.
Thrives in fast-paced, high-growth settings, with the ability to adapt, prioritize, and pivot quickly.
A blend of creativity and analytical thinking to craft innovative strategies, while making constant optimizations.
Ability to lead by influence or direct management, fostering a culture of collaboration and accountability.
Deep commitment to understanding customer needs, pain points, and behaviors.
Strong analytical skills with the ability to leverage data from various sources (e.g., product analytics, CRM, marketing automation, community platform, dashboards).
Strong design skills in tools such as Canva and PowerPoint.
Ability to travel to work-related events or industry tradeshows (approximately 3-4x per year).
**Pay Range for this role is - $65,000 - $85,000
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.