About Unlimit
Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, banking as a service (BaaS), and an on&off-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate both locally and internationally with ease across Europe, the UK, LATAM, APAC, India, and Africa. Unlimit has 700 employees across 16 offices and five continents, including London, Singapore, São Paulo, Hong Kong, and Mexico. For further information, please visit: www.unlimit.com.
Responsibilities:
Display a strong understanding of each client’s business model in order to effectively promote and upsell Unlimit’s solutions, maintain the growth of the existing portfolio, and help clients optimize their payment accounts activities
Understand the needs of customers and be able to respond effectively with a plan of how to meet these in order to develop stronger and more fruitful cooperation with existing customers
Opening and maintaining current accounts for corporate and retail clients
Providing clients with superior and professional service, support, and follow-up for operational requests
Requirements:
University degree or equivalent in Economics, Law, Business Administration, or relevant field of study
Experience in customer support, ideally, but not limited to the banking or corporate services industry
Proven track record of offering excellent customer support
Driven and self-motivated to reach targets
Ability to work independently, and possess strong organizational, time management, and communication skills
Customer service-oriented, professional and resourceful
Proven ability to tactfully handle customer inquiries and negotiations
Experience working with CRM systems and/or in-house software programs
Knowledge of the English language is a must
The successful candidate will have the opportunity to work in a challenging and developing working environment that offers opportunities for growth, training, and professional development
\nJoin Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.